Recovery agent

Job description

Job Purpose

To recover pending payments, outstanding dues, and company assets from defaulting customers while maintaining professionalism and adhering to company policies and legal guidelines.

Key Responsibilities:

1. Debt & Asset Recovery:
2. Identify customers with overdue payments or pending returns of company assets (e.g., rented or loaned items).
3. Visit defaulter customers to recover dues and/or repossess assets in a legal and professional manner.
4. Customer Interaction:
5. Professionally communicate with customers to resolve disputes and negotiate payment plans where needed.
6. Educate customers on repayment obligations, penalties, and settlement processes.
7. Follow-Up & Tracking:
8. Regularly follow up with customers via phone calls, emails, or field visits to ensure recovery progress.
9. Maintain detailed records of interactions, recovery status, and next steps.
10. Coordination:
11. Coordinate with the finance, legal, and operations teams for account details, payment updates, and asset recovery plans.
12. Work closely with logistics teams for asset collection and transportation.
13. Reporting:
14. Prepare daily/weekly reports on collection progress, recovered assets, pending amounts, and challenges faced.
15. Compliance & Ethics:
16. Ensure all recovery activities comply with company policies, ethical standards, and local laws.
17. Handle sensitive customer data securely and confidentially.

Key Skills & Competencies:

1. Strong negotiation and persuasion skills.
2. Good communication and interpersonal skills (verbal and written).
3. Knowledge of collection laws and compliance practices.
4. Basic understanding of finance, billing, and asset management.
5. Ability to handle pressure and challenging situations calmly.
6. Field visit and customer handling experience preferred.

Qualifications & Experience:

1. Minimum12th Pass / Graduate (Preferred).
2. 1–3 years' experience in collections, field recovery, or customer handling.
3. Valid driving license (preferred).
4. Familiarity with basic computer tools (Excel, CRM, MIS).

Performance Metrics (KPIs):

1. Percentage of outstanding dues recovered.
2. Number of assets successfully retrieved.

Interested candidate can contact to :- 9303791653