Assistant Manager - After Sales Service

Job description

Job Description – After Sales Service Manager

Experience: 5–10 Years

Notice Period: Immediate

Location: Bhiwadi, Rajasthan

Industry Preference: 2W & 3W OEMs Only

Mandatory: Current role must be Assistant Manager – Service or above.

Note: Do NOT consider candidates with dealership experience.

Role Overview

We are seeking a highly competent After Sales Service Manager who can independently manage all plant-level service operations, including warranty management, spare parts operations, service process improvements, and coordination with sales teams. The candidate must have strong technical expertise in EV (Electric Vehicle) systems and proven experience in handling after-sales functions at an OEM level.

Key Responsibilities

Plant-Level Service Operations

1. Lead and manage all day-to-day service activities at the plant.
2. Oversee warranty processes, claim validation, approvals, and settlements.
3. Manage spare parts planning, inventory control, demand forecasting, and dispatches.
4. Coordinate closely with production, quality, and R&D teams for service-related improvements.
5. Strong understanding of EV vehicle specifications, components, and diagnostics
6. Track service KPIs including TAT (Turn Around Time), warranty cost control, and parts consumption.
7. Monitor performance of service teams across locations and ensure achievement of service targets.
8. Maintain high customer satisfaction levels by ensuring service quality norms.
9. Ensure adherence to OEM service systems, documentation, SOPs, and process flows.
10. Drive digital/service tools usage for reporting, data analysis, and service efficiency.

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Candidate Profile

1. Must be currently working as Assistant Manager – Service or higher.
2. Experience in handling PAN India after-sales at an Electric OEM (3W preferred).
3. Strong exposure to warranty handling, spare parts management, and service operations at plant level.
4. Excellent technical knowledge of EV vehicles and automotive systems.
5. Strong leadership, analytical, and communication skills.

Sonali

9201975268