After Sales Service Manager

Job description

Key Responsibilities

Plant-Level Service Operations

1. Lead and manage all day-to-day service activities at the plant.
2. Oversee warranty processes, claim validation, approvals, and settlements.
3. Manage spare parts planning, inventory control, demand forecasting, and dispatches.
4. Coordinate closely with production, quality, and R&D teams for service-related improvements.
5. Strong understanding of EV vehicle specifications, components, and diagnostics
6. Track service KPIs including TAT (Turn Around Time), warranty cost control, and parts consumption.
7. Monitor performance of service teams across locations and ensure achievement of service targets.
8. Maintain high customer satisfaction levels by ensuring service quality norms.
9. Ensure adherence to OEM service systems, documentation, SOPs, and process flows.
10. Drive digital/service tools usage for reporting, data analysis, and service efficiency.

.

Candidate Profile

1. Must be currently working as Assistant Manager – Service or higher.
2. Experience in handling PAN India after-sales at an Electric OEM (3W preferred).
3. Strong exposure to warranty handling, spare parts management, and service operations at plant level.
4. Excellent technical knowledge of EV vehicles and automotive systems.
5. Strong leadership, analytical, and communication skills.

Thanks & Regards

Sr. HR Priya

9303037707