E-commerce Operations Officer

Job description

Marketplace Management:
Oversee and manage Atomberg's presence on Amazon, Flipkart, and D2C platforms.
Ensure accurate and up-to-date Inventories, On time order executions & closure of any open points with front end or channel.
Implement strategies to maximize the faster deliveries and System hygiene.

Order Processing and Fulfilment:
Efficiently process and fulfill customer orders while maintaining a high level of accuracy.
Collaborate with the warehouse team to optimize order fulfillment processes.
Monitor and manage inventory levels to prevent stockouts and excess inventory.

Customer Service Excellence:
Provide prompt and effective customer service, addressing inquiries, concerns, and feedback.
Resolve order-related issues, manage returns, and process refunds as needed.

Data Analysis and Reporting:
Analyze sales data and marketplace performance metrics to identify trends and areas for improvement.
Generate regular reports on sales, inventory, and customer feedback for management review.

SAP Integration (Added Advantage):
Leverage knowledge of SAP for streamlined order processing and inventory management.
Collaborate with IT and relevant departments to optimize SAP integration for e-commerce operations.