Marketplace Management:Oversee and manage Atomberg's presence on Amazon, Flipkart, and D2C platforms.Ensure accurate and up-to-date Inventories, On time order executions & closure of any open points with front end or channel.Implement strategies to maximize the faster deliveries and System hygiene. Order Processing and Fulfilment:Efficiently process and fulfill customer orders while maintaining a high level of accuracy.Collaborate with the warehouse team to optimize order fulfillment processes.Monitor and manage inventory levels to prevent stockouts and excess inventory. Customer Service Excellence:Provide prompt and effective customer service, addressing inquiries, concerns, and feedback.Resolve order-related issues, manage returns, and process refunds as needed. Data Analysis and Reporting:Analyze sales data and marketplace performance metrics to identify trends and areas for improvement.Generate regular reports on sales, inventory, and customer feedback for management review. SAP Integration (Added Advantage):Leverage knowledge of SAP for streamlined order processing and inventory management.Collaborate with IT and relevant departments to optimize SAP integration for e-commerce operations.
