Backend Operation -Customer Support (Inbound)

Job description

Job Description – Back Office Operations Executive

Position Overview We are looking for a detail-oriented and proactive Back Office Operations Executive to join our team at Lifelong. The role involves managing day-to-day operational and support tasks to ensure smooth functioning of business processes. The ideal candidate should be organized, accurate, and able to handle multiple tasks with efficiency.

Key Responsibilities

• Manage and maintain records, databases, and documentation with accuracy.

• Process and verify data entries, ensuring all information is updated and error-free.

• Handle backend support for various teams such as operations, customer service, and customer refund/replacement.

• Coordinate with internal departments to ensure smooth workflow and timely resolution of queries.

• Monitor standard operating procedures.

• Support in process improvements.

Requirements

• Bachelor’s degree.

• 1–3 years of experience in back-office operations or data management (freshers with strong skills may also apply).

• Strong computer skills (MS Office – Excel, Word, PowerPoint).

• Good typing speed and attention to detail.

• Strong organizational and multitasking abilities.

• Good written and verbal communication skills.

• Ability to work independently as well as in a team

Key Skills

• MS Excel (VLOOKUP, Pivot Tables preferred)

• Problem-Solving Skills

• Time Management Work Conditions

• Location: Gurgaon

• Work Mode: On Site

• Working Hours: 10am – 6pm with 1 week off rotational.

Contact - 9302807707