Bussiness Analyst

Job description

Job Title: Business Analyst – Consumer Service Department

Location: [Vikhroli West]

Department: Consumer Service

Employment Type: Full-time

Job Summary:

The Business Analyst in the Consumer Service Department will be responsible for analyzing

customer service processes, identifying gaps, and recommending data-driven solutions to improve

service quality and customer satisfaction. The role involves supporting strategic initiatives,

generating reports, and collaborating with cross-functional teams to enhance overall service

delivery.

Key Responsibilities:

• Analyze customer service operations and identify improvement opportunities.

• Collect, interpret, and present data insights to enhance performance and service quality.

• Develop dashboards, MIS reports, and performance trackers.

• Work with stakeholders to define business requirements and process enhancements.

• Monitor customer feedback and prepare reports on trends, issues, and root causes.

• Assist in system integrations, process automation, and digital transformation projects.

• Coordinate with technology and operations teams to implement solutions.

• Ensure accuracy and integrity of consumer service data and documentation.

Required Skills & Qualifications:

• Bachelor’s degree in Business, Management, Analytics, or related field.

• 1–3 years of experience in Business Analysis or Customer Service analytics.

• Strong analytical and problem-solving skills.

• Proficiency in Excel, SQL, Power BI/Tableau (preferred).

• Excellent communication and documentation skills.

Preferred Qualities:

• Experience in consumer services, FMCG, BFSI, or customer operations.

• Ability to work cross-functionally and manage multiple tasks efficiently.

Benefits:

• Competitive salary package.

• Growth and learning opportunities.

• Supportive work environment.

How to Apply:

Send your updated resume to shivani

Call or WhatsApp - 9171730707