Backend Operation Executive (Customer Service)

Job description

Job Description – Back Office Operations Executive

Position Overview

We are looking for a detail-oriented and proactive Back Office Operations Executive to join our team. The role involves managing day-to-day operational and support tasks to ensure smooth functioning of business processes. The ideal candidate should be organized, accurate, and able to handle multiple tasks with efficiency.

Key Responsibilities

 Manage and maintain records, databases, and documentation with accuracy.

 Process and verify data entries, ensuring all information is updated and errorfree.

 Handle backend support for various teams such as operations, customer service, customer refund/replacement.

 Coordinate with internal departments to ensure smooth workflow and timely resolution of queries.

 Monitor standard operating procedures.

 Support in process improvements.

Requirements

 Bachelor’s degree.

 1–3 years of experience in back-office operations or data management (freshers with strong skills may also apply).

 Strong computer skills (MS Office – Excel, Word, PowerPoint).

 Good typing speed and attention to detail.

 Strong organizational and multitasking abilities.  Good written and verbal communication skills.

 Ability to work independently as well as in a team.

Key Skills

 MS Excel (VLOOKUP, Pivot Tables preferred)

 Problem-Solving Skills  Time Management Work Conditions

 Location: Gurgaon

 Work Mode: On Site.  Working Hours: 10am – 6pm with 1 week off rotational.

interested candidate Can contact - 9171730707

shivani.samundre@white-force.in