CRE Manager

Job description

Designation: Manager : CRE

Reports to : AVP/Sr. Manager Job Description :

M's role is to ensure Service Delivery & Process Improvement of the function/process assigned along with readiness to align himself/herself in WFH, WFO or mix of both work models, per business requirements Specific Responsibilities: Aspects of managing the Service Delivery & Process Automation/Improvement include, but are not limited to the following

Should manage the day-to-day work flow allocated/assigned to his team. Assign work to team/s based on daily available productive hours & process/product specific productivity standards. Ensure daily productivity and client deliverables are met

Work closely with client with thorough process/domain knowledge to identify their requirements and ensuring the same is translated to the work product delivered on existing products and during new product transition.

Ensure all process/products related procedure documents & process maps are available and updated to obtain periodic approval from process owner or client

Conduct regular/need based training programs / briefings/ feedback sessions for the team to ensure that the instructions are clear and the requisite quality per Service Level Agreement (SLAs) and Key Performance Indicators (KPIs) are achieved with respect to the final product/s or service.

Prepare, review and present management reports/dashboards inluding forecasting & variance analysis

Conduct interactive sessions with the team members to understand their concerns and put organizational goals into their perspective. Also, organize team building exercises to improve team morale and boost cohesiveness within the team.

Share relevant information with the team and ensure active participation from them through enhanced involvement in work planning and execution. Inspire confidence in the team and set examples.

Keep track of attendance for all the team/s reporting to him/her. Additionally work with team for their leave planning to manage work & maintain balance between process and team's personal requirements.

Interact with the client on a regular basis to ensure exchange of relevant information, process concerns/issues and for expectations management. Keep the RO informed of all developments and escalate issues critical to SLA, if required.

Hands on experience on various aspects of Servicing & Surveillance work in Commercial mortgage domain covering - * Financial Statement & Rent Roll Review/Analysis/Normalization * Inspections * Financial & Legal Covenant Set Up & Monitoring * New Loan Set Up & Modifications * Tax Set Up & Modifications * Payment Processing * Escrow/Reserve Administration * Reserve/Capex Disbursement Processing * Payoff Processing

Organizational Skills

Demonstrates ability to manage multiple tasks under pressure with minimal supervision

Exhibits solid time management skills and works to meet or exceed all deadlines

Exhibits appropriate sense of urgency in managing responsibilities

Demonstrates ability to prioritize tasks and to understand the urgency of specific requirements

Demonstrates ability to work independently

Ability to prioritize work based on team requirements

Demonstrates ability to effectively delegate assignments

Exhibits strong follow up skills to ensure assignments are completed by staff

Exhibits excellent planning and implementation skills

Leadership Skills

Demonstrates a high degree of reliability, integrity, and trustworthiness in all areas

Takes ownership for responsibilities and for management of risk exposure

Presents well thought out recommendations to enhance the overall success of the office

Recognizes and respects the strengths of others in the organization

Demonstrates ability to train new or existing staff on newly assigned duties

Can adapt and can help others adapt to a changing environment and circumstances

Exhibits a commitment to the company

Interpersonal Skills

Motivates self and others into positive actions

Exhibits the appropriate level of diplomacy

Demonstrates the appropriate level of tact when dealing with difficult/stressful situations

Exhibits respect for management

Demonstrates ability to maintain professional conduct under all circumstances

Organizational Skills

Demonstrates ability to manage multiple t

asks under pressure with minimal supervision

Exhibits solid tim

e management skills and works to meet or exceed all deadlines

Exhi

bits appropriate sense of urgency in managing responsibilities

Demonstrates ability to prioritize tasks and to understand the u

rgency of specific requirements

Demonstrates ability to work in

dependently

Ability to prioritize work based on team requirement

s

Demonstrates ability to effectively delegate assignments

Exh

ibits strong follow up skills to ensure assignments are complete

d by staff

Exhibits excellent planning and implementation skill

s

Leadership Skills

Demonstrates a high degree of reliability, integrity, and trustworthiness in all areas

Takes ownership for responsibilities and for management of risk exposure

Presents well thought out recommendations to enhance the overall success of the office

Recognizes and respects the strengths of others in the organization

Demonstrates ability to train new or existing staff on newly assigned duties

Can adapt and can help others adapt to a changing environment and circumstances

Exhibits a commitment to the company

Interpersonal Skills

Motivates self and others into positive actions

Exhibits the appropriate level of diplomacy

Demonstrates the appropriate level of tact when dealing with difficult/stressful situations

Exhibits respect for management

Demonstrates ability to maintain professional conduct under all circumstances

interested candidates can contact on :

9303007707

sarthak.pachori@white-force.in