Customer Support & Sales Specialist

Job description

URGENT HIRING for Customer Support & Sales Specialist (US Shift)

Location: Remote

Compensation: ₹6 LPA – ₹8 LPA + Performance-Based Incentives

Shift: Evening / Graveyard

Working Days: Weekdays & Weekends (Max 5 days/week)

Working Hours: 9 hours/day

Open Positions: 4

Female Candidates Preferred

Key Responsibilities

• Handle inbound & outbound voice calls and live chats professionally.

• Assist US customers with product inquiries, orders, returns, and after-sales support.

• Identify upselling and cross-selling opportunities during conversations.

• Meet all key KPIs: SLA, AHT, CSAT.

• Maintain accurate logs of all interactions using CRM & ticketing tools.

What We’re Looking For

• 2–3 years of calling experience handling US B2C customers (mandatory).

• 6–10 years total experience in call center/BPO (voice & live chat).

• Strong verbal & written communication in English.

• Experience in product-based calling processes.

• Familiarity with CRM, chat, and ticketing systems.

• Comfortable working night shifts.

• Jewellery / E-commerce / Luxury retail background highly preferred.

• Graduate degree preferred.

• Please do not apply if you do not have US call experience.

Remote Work Requirements

• Candidate must arrange their own:

✓ Laptop

✓ Stable high-speed Wi-Fi

• Must be comfortable using Hubstaff (attendance & productivity monitoring system).

Hubstaff Summary:

• Tracks active work time & activity levels

• Takes periodic screenshots

• Stops tracking if inactive for 5+ minutes

• Hubstaff logs = official attendance & payroll data

• Candidate must ensure Hubstaff is active during working hours

• Salary will be credited between the 15th–20th of every month.

Perks & Benefits

• Fully remote role

• Attractive salary package

• Incentives based on performance

• Opportunity to work with a premium global diamond jewellery brand