Sr. operation execuive

Job description

Key Responsibilities:

Freight Operations Management:

Oversee and manage the entire freight forwarding process for both sea and air shipments.

Coordinate with shipping lines, airlines, and other carriers to ensure timely and cost-effective delivery of goods.

Plan, schedule, and track shipments, ensuring all milestones and deadlines are met.

Monitor freight costs and develop strategies for cost reduction without compromising quality.

Import & Export Coordination:

Supervise and manage the documentation process for import and export shipments.

Ensure compliance with international trade regulations, customs procedures, and documentation requirements.

Collaborate with customs brokers and regulatory bodies to resolve any customs clearance issues.

Maintain up-to-date knowledge of import/export regulations and tariffs, ensuring company compliance.

Client Relationship Management:

Act as the point of contact for clients, providing updates on shipment status and resolving any operational issues.

Develop and maintain strong relationships with clients to understand their needs and provide customized logistics solutions.

Offer proactive support to clients, ensuring high levels of customer satisfaction.

Team Supervision & Leadership:

Lead and mentor a team of operations staff, including junior executives and logistics coordinators.

Provide guidance and training to team members, ensuring they understand operational procedures and best practices.

Monitor team performance, providing feedback and fostering a collaborative working environment.

Process Optimization & Continuous Improvement:

Identify opportunities for process improvement and efficiency gains across the operations.

Develop and implement best practices and standard operating procedures (SOPs) for freight forwarding, import/export activities.

Review and streamline existing workflows to reduce lead times and increase overall operational efficiency.

Reporting & Documentation:

Prepare and maintain accurate operational reports, including shipment status, cost analysis, and performance metrics.

Review and manage invoicing and billing for freight services, ensuring accuracy and timeliness.

Manage inventory and shipment tracking systems, ensuring proper documentation is maintained.

Experience:

2+ years of experience in freight forwarding, logistics operations, or related fields with a strong focus on sea and air freight.

Proven experience in managing import/export operations.

Demonstrated experience in working with international clients and carriers.

Strong understanding of customs regulations, documentation, and compliance.

In-depth knowledge of the freight forwarding industry (sea & air freight).

Familiarity with international trade laws and customs regulations.

Strong problem-solving and decision-making abilities.