Customer Relationship Executive

Job description

● Communicate with customers through various channels, including phone, email, and social media,
to address their inquiries and concerns.
● Build and maintain strong, long-lasting customer relationships.
● Identify customer needs and recommend products or services to meet those needs.
● Provide product information and technical support to customers.
● Respond to customer complaints and resolve issues in a timely and professional manner.
● Collaborate with sales and marketing teams to identify new business opportunities.
● Meet and exceed customer satisfaction and sales targets.
● Keep accurate records of customer interactions and transactions.
● Continuously improve customer service and satisfaction by analyzing customer feedback and
implementing changes as necessary.
● Conduct market research to identify customer needs and trend