INSIDE SALES EXECUTIVE

Job description

The Inside Sales Executive will be responsible for maintaining and developing long-term relationships

with customers, ensuring their satisfaction with the company's products and services, and identifying

opportunities to increase sales and revenue.

Key Responsibilities:

● Communicate with customers through various channels, including phone, email, and social media,

to address their inquiries and concerns.

● Build and maintain strong, long-lasting customer relationships.

● Identify customer needs and recommend products or services to meet those needs.

● Provide product information and technical support to customers.

● Respond to customer complaints and resolve issues in a timely and professional manner.

● Collaborate with sales and marketing teams to identify new business opportunities.

● Meet and exceed customer satisfaction and sales targets.

● Keep accurate records of customer interactions and transactions.

● Continuously improve customer service and satisfaction by analyzing customer feedback and

implementing changes as necessary.

● Conduct market research to identify customer needs and trends.

Qualifications:

● Bachelor's degree in business, marketing, or a related field.

● Proven experience as a Customer Relationship Executive or a similar customer-facing role.

● Excellent communication and interpersonal skills.

● Strong problem-solving and decision-making abilities.

● Familiarity with CRM software and practices.

● Ability to work well under pressure and meet deadlines.

● Proactive and self-motivated.

● Attention to detail and excellent organizational skills