Asst. Front Office Manager

Job description

URGENT HIRING for Assistant Front Office Manager

Email ID: rahulk.kanojia@white-force.in

Contact : 9300955707

2+ years of experience in front desk management or a related role

CTC range upto 4.8lpa

Location: Pune

Key Responsibilities:

Operational Responsibilities:

• Supervise and support daily Front Office operations including reception, reservations, cashiering, and guest service functions

• Ensure check-in, check-out, and room assignment processes are handled smoothly and efficiently

• Oversee daily room allocation, VIP arrivals, and group check-ins ensuring brand standards are maintained

• Monitor and maintain accuracy in guest billing and payment procedures

• Ensure guest preferences and member benefits are recognized and delivered consistently

• Handle guest complaints or issues promptly and effectively, ensuring positive outcomes

• Coordinate with Housekeeping, Maintenance, and other departments to ensure seamless guest service

• Assist with Night Audit operations when required and ensure accurate reporting

Leadership Team Management:

• Lead, motivate, and train Guest Service Associates, Duty Managers, and other Front Office team members

• Conduct daily briefings to communicate operational updates, VIP movements, and service priorities

• Support scheduling, performance evaluations, and coaching to ensure productivity and engagement

• Foster a culture of teamwork, professionalism, and True Hospitality

• Ensure grooming, uniform, and conduct standards are consistently followed

Guest Experience:

• Promote a welcoming, friendly, and efficient service environment at all times

• Anticipate guest needs and ensure personalized service to enhance guest satisfaction

• Monitor guest feedback through platforms and drive service improvement actions

• Ensure prompt follow-up on guest reviews, complaints, and suggestions

Administration Reporting:

• Assist the Front Office Manager in preparing reports such as occupancy, revenue, and daily operations summaries

• Support in monitoring departmental expenses, payroll, and cost controls

• Maintain system data accuracy

• Assist in ensuring compliance with audit standards and local regulations

Health, Safety Security:

• Ensure compliance with all hotel safety, security, and emergency procedures

• Train team members on fire safety, first aid, and evacuation protocols

• Report any suspicious activities, accidents, or incidents immediately