Customer Engagement: Proactively engage with prospective and existing customers through various communication channels, including phone calls, emails, social media, and in-person interactions. 2.Customer Support: Respond to customer inquiries, resolve complaints, and provide solutions to any issues or concerns they may have. Ensure prompt and effective follow-up on all customer interactions. 3.CRM Database Management: Maintain accurate and up-to-date customer records in the CRM database. Segment and categorize customer data for targeted marketing and personalized communications. 4.Sales Support: Support the sales team in lead nurturing and conversion by providing relevant information and assistance to potential buyers. 5.Customer Feedback and Surveys: Collect feedback from customers to assess satisfaction levels and identify areas for improvement. Conduct customer satisfaction surveys and analyze the results. 6.Customer Retention: Implement strategies to foster customer loyalty and retention. Initiate loyalty programs and incentives to encourage repeat business. 7.Communication and Marketing: Collaborate with the marketing team to create and execute customer- focused communication campaigns, such as newsletters, special offers, and event invitations. 8.Cross-Functional Collaboration: Work closely with various departments, including sales, marketing, and operations, to ensure a seamless customer experience and address any customer-related issues promptly.
