Customer relationship manager
Job opening at Mumbai
Location
Mumbai
Address
Mumbai
Employment
Full Time
Qualification
Any Graduate
Payment
300000 to 30000
Date Posted
2023 Oct,26
HR
Surbhi Dubey
Contact
surbhiwhiteforce@gmail.com
Mobile
9171720707
Job description
Customer Engagement: Proactively engage with prospective and existing customers through various
communication channels, including phone calls, emails, social media, and in-person interactions.
2.Customer Support: Respond to customer inquiries, resolve complaints, and provide solutions to any
issues or concerns they may have. Ensure prompt and effective follow-up on all customer interactions.
3.CRM Database Management: Maintain accurate and up-to-date customer records in the CRM
database. Segment and categorize customer data for targeted marketing and personalized
communications.
4.Sales Support: Support the sales team in lead nurturing and conversion by providing relevant
information and assistance to potential buyers.
5.Customer Feedback and Surveys: Collect feedback from customers to assess satisfaction levels and
identify areas for improvement. Conduct customer satisfaction surveys and analyze the results.
6.Customer Retention: Implement strategies to foster customer loyalty and retention. Initiate loyalty
programs and incentives to encourage repeat business.
7.Communication and Marketing: Collaborate with the marketing team to create and execute customer-
focused communication campaigns, such as newsletters, special offers, and event invitations.
8.Cross-Functional Collaboration: Work closely with various departments, including sales, marketing, and
operations, to ensure a seamless customer experience and address any customer-related issues
promptly.
Job requirements
- Experience: 1 to 3 Year.
- Education : Any Graduate
- Specilization : any graduate...
-
Skills :
- Industry Type : Others
- Status : Not Disclose.