Project & Support engineer

Job description

Project ImplementaƟon:

 Coordinate and execute end-to-end installaƟon and commissioning of CCTV and ACS

projects at client sites.

 Conduct site surveys, finalize BOQs, and validate the design based on real-world

requirements.

 Supervise installaƟon teams and vendors to ensure adherence to Ɵmelines and quality

standards.

 Ensure proper configuraƟon of cameras, NVRs, VMS plaƞorms, access control panels,

readers, and soŌware.

 Conduct system tesƟng, client training, and handover documentaƟon.

Technical Support & Maintenance:

 Provide Level 1 and Level 2 support for exisƟng CCTV and ACS installaƟons.

 Handle fault diagnosis, remote troubleshooƟng, firmware upgrades, and performance

tuning.

 Coordinate AMC acƟviƟes including prevenƟve maintenance, health checks, and

support logs.

 Liaise with OEMs and internal escalaƟon teams for advanced issue resoluƟon.