Application Support

Job description

1. and Debugging skills.
2. Strong Technical understanding of Finacle Core, CRM, SVS, SSO, FI and C24 solutions
3. Maintain and Monitoring of the Finacle related services.
4. Good Knowledge on payment system modules.

Functional Skills

· Finacle Core Banking Functional knowledge

· Good understanding of Banking domain and terminologies used.

· Finacle certification from Infosys will be added advantage

· Finacle CRM and Admin module (FINFADM/SSOADM)

Soft Skills

· Able to influence multiple teams on technical considerations, increasing their productivity and effectiveness by sharing deep knowledge and experience.

· Self-motivator and self-starter, Ability to own and drive things without supervision and works collaboratively with the teams across the organization.

· Have excellent soft skills and interpersonal skills to interact and present the ideas to Senior and Executive management

The Application Support L2 Specialist is accountable for the availability, performance, cost optimizations and risk management related to Finacle Application services.

1. Application availability
2. Application performance e
3. Incident management
4. Problem management
5. Service quality
6. Capacity management
7. Backup and recovery
8. High availability / Always on Support
9. Troubleshooting (Incident diagnoses and analysis)
10. Disaster Recovery