Operation Executive(SD)

Job description

Unique Job Role (UJR): Operations Support Manager Reporting to (Position):

Business Unit: SCM OC - JP operations Function: SCM

Job Mandate (To be used for SELECTION INTERVIEWS)

SAP Certification in SD ( Sales and Distribution) or MM ( Materials Management) with domain knowledge of Transportation / Logistics.

Key Responsibilities

a. Ticket Resolution :

1. Provide Resolution on the Technical / Non-Technical cases raised in the portal by SCM Users.

2. Coordinate with IT, FCnA, Operations and P&C team for issue resolution.

3. Weekly & Monthly analysis of cases: Nature of cases, Trend Analysis etc.

4. Provide Permanent fix / resolution on the Repetitive cases (RCA and RCF).

b. System UAT & New Developments :

1. Prepare BRD for system developments basis the issues logged in portal.

2. Conduct UAT and propose system developments or changes in the existing process.

3. Work closely with IT and G&I teams to develop reports for measurable KPIs.

4. Identify risk and provide GAP analysis.

c.KPI / SLA Monitoring :

1. Work with Ops Team in identifying key KPIs and link them with business objectives.

2. Convert all the Key KPIs (function wise, role wise) and find out mechanism to quantify them.

3. Develop Scorecards to measure the Operational performance.

Educational Qualifications

Please mention minimum grade/percentage, if over and above organizational guidelines, as well as names of institutes, if applicable) B. E / Post Graduate

Years of Experience (minimum & maximum) Min: 1 Max: 5

What are the organizations that the candidate should have worked for?

(Indicate which criteria are mandatory)

What are the nature and scope of responsibilities the candidate should have handled?

(Indicate which criteria are mandatory)

Should have worked on SAP LE/ SD/ MM, with 4/5 years of experience with at least one in support project.

Should have worked and supported in the implementation of WMS / LE module.

Should possess good knowledge of Master Data Management, Procure to Pay cycle in SAP.

Domain knowledge on Supply Chain Management / Logistics

Ready to work 6 days a week.

Knowledge & Skills (Indicate which criteria are mandatory)

Should possess Certification in SAP MM or SD module.

Proficiency in MS –Office

Good Communication Skill

Immediate joiners

Salary -20,000 to 22,000 (Negotiable)+PF+ESIC facility

Interested Candidates Can Contact -9171730707

Share cv – shivani.samundre@white-force.in