Customer Support Executive

Job description

Job Title: Customer Support Executive

About the Role (Overview)

A Customer Support Executive (CSE) is responsible for assisting customers by addressing their inquiries, resolving issues, and providing information about a company’s products or services. They serve as the primary point of contact between the business and its customers, ensuring a positive customer experience and maintaining high satisfaction level

How You Will Add Value (Core responsibilities)

1. Answer Customer Inquiries:

Respond to customer questions via phone, email & chat.

2. Resolve Issues:

Provide troubleshooting assistance and effective solutions to customer problems.

3. Document Interactions:

Maintain accurate records of customer interactions and concerns.

4. Know the Products:

Stay well-informed about company products and services to provide accurate support.

5. Ensure Customer Satisfaction:

Follow up with customers to ensure their issues are resolved and they are satisfied.

6. Collaborate with Team:

Work closely with colleagues to deliver consistent, high-quality support.

7. Report Trends:

Identify and share recurring issues and customer feedback to improve processes.

8. Collect Feedback:

Gather customer opinions to enhance their experience with the brand.

interested candidate can contact to Mayankwhiteforce1994@gmail.com

or can connect to 9303791653