Assistant Manager_BPO

Job description

1. Assistant Manager_BPO
2. 
   
3. Designation: Assistant Manager_BPO
4. Experience: 3 to 4 years experience as Assistant Manager in BPO
5. Qualification- Any Graduate/HSC
8. Job Summary
9. · Customer orientation & customer first belief
10. · Analytical, logical, reasoning & numerical ability
11. · Ability to observe, analyze and give constructive feedback
12. · Extremely good oral & written communications skills
13. · Process orientation & Structured thinking
14. · Expertise in Excel & PowerPoint
17. Responsibilities and Duties

Effective performance planning for self and team, time management, conflict management and self organization.

Ensure exemplary employee experience at all times through quick redressal of open issues, employee concerns and feedback.

Promote a positive culture and a respectful environment in the team conducive to high performance and employee delight.

Seek opportunities to motivate and appreciate employees.

Foster an environment founded on high levels of ethics and integrity.

Ability to pre-empt and proactively catch process defects, compliance issues and potential customer escalations and devise strategy to minimize such instances.

Planning and Prioritization & Data Collection and analysis

Coaching and Feedback & Ability to manage and lead a team

Analysis and MIS/Reporting

Ability to achieve stretch targets and take decisions as well as manage complex/ difficult employee situations, time management and conflict management

Customer/Client Interaction

Handle customer contacts regularly to stay up to date with the product and be available to provide support

Handle escalations for the team

Work as a Single point of contact for all non ops departments and identify, evaluate & coordinate operational, Admin, IT and HR issues

Timely closure of all processes and other requirements for self and Team.