Front Desk Executive

Job description

Client Management & Front Desk Operations

1. Manage front desk operations with efficiency and professionalism, ensuring all visitors receive a warm and personalized experience.
2. Coordinate with Advisors to schedule consultations and help them meet individual sales targets and earn incentives.
3. Handle inquiries via phone, email, and walk-ins, providing accurate information on services, pricing, and appointment availability.
4. Uphold and enforce all Brand Standards at the front desk and across the studio.
5. Maintain a clean, organized, and professional front office area at all times.
6. Supervise front office staff (if applicable), including assigning shifts and monitoring performance.

Business Development & Marketing Support

1. Actively support lead generation, nurturing, and conversion by following up with inquiries and walk-ins.
2. Collaborate with the sales team and Studio Manager to track leads and ensure timely follow-ups.
3. Participate in local marketing activities, such as organizing in-clinic events, referral campaigns, and community outreach programs.
4. Maintain a database of leads, prospects, and regular clients for ongoing business engagement.
5. Collect and analyze client feedback to support service improvements and retention strategies.

Reporting & Operational Oversight

1. Compile and report on daily/weekly front desk performance metrics, including footfall, lead conversion, and client satisfaction.
2. Maintain high standards of conduct, dress, hygiene, and appearance for both yourself and team members at the front desk.
3. Create efficient shift schedules and manage day-to-day workflow to ensure seamless operations.
4. Ensure the front desk area complies with hygiene, safety, and operational protocols.