IT Support Executive

Job description

• Installing and configuring client computer systems.


• Responding to client IT support requests.


• Meeting with clients to diagnose software, networking, or hardware issues.


• Providing technical support on-site or via remote-access systems.


• Offering solutions that meet the needs of the client.


• Repairing hardware malfunctions, software issues, and networking problems.


• Maintaining good client relations.


• Tracking and managing work records.


• Compiling job reports.

IT Support Engineer Requirements:

• Bachelor’s degree in information technology or computer science.


• Proven work experience as a technical support engineer.


• Knowledge of web services, API, and IP-based protocols.


• Experience with scripting languages such as Perl or Shell.


• Knowledge of computer hardware and networking systems.


• Good time management skills.


• Good interpersonal skills.


• Ability to troubleshoot complex hardware and software issues.


• Excellent written and verbal communication skills.


• Ability to think critically.