IAM Operation Specialist

Job description

Key Roles and Responsibilities

* Manage user lifecycle activities including **onboarding, offboarding, role changes**, and access provisioning/de-provisioning.

* Administer IAM tools such as **Active Directory, Azure AD, Okta, SailPoint, ForgeRock, CyberArk**, or similar platforms.

* Handle **access requests**, approvals, and fulfillments as per defined policies and SLAs.

* Monitor IAM systems to ensure **availability, performance, and security**.

* Perform regular **access reviews, recertifications, and audits** to meet compliance requirements (ISO 27001, SOX, GDPR, etc.).

* Investigate and resolve IAM-related incidents, access issues, and authentication failures.

* Support **Multi-Factor Authentication (MFA)**, Single Sign-On (SSO), and privileged access management (PAM).

* Maintain documentation for IAM processes, workflows, and standard operating procedures (SOPs).

* Collaborate with IT, Security, HR, and Application teams for access governance and policy enforcement.

* Participate in IAM enhancements, upgrades, and automation initiatives.

* Ensure compliance with organizational security policies and regulatory standards.

Required Skills and Competencies

* Strong understanding of **IAM concepts**: authentication, authorization, RBAC, SSO, MFA, PAM.

* Hands-on experience with **Active Directory / Azure AD / LDAP**.

* Familiarity with IAM governance tools (SailPoint, Saviynt, Okta, etc.).

* Knowledge of **ITIL processes** (Incident, Change, Access Management).

* Experience with **ticketing tools** like ServiceNow or Remedy.

* Basic scripting knowledge (PowerShell, Python, or Shell) is an advantage.

* Understanding of security frameworks and compliance requirements.

* Strong analytical, troubleshooting, and communication skills.

Mandatory Skills: IAM operation specialist, SailPoint Identity Security Cloud, DB SQL, SNOW, Role base access, Role management and role optimisation, GOOD AT Excel is a Must, Sailpoint Business PLUS