IT Support

Job description

Key Responsibilities:

IT Support & Helpdesk:

Provide first-level technical support to employees for hardware,

software, network, and system-related issues.

Troubleshoot and resolve issues related to desktops, laptops,

printers, scanners, and other IT equipment.

Respond to IT support requests via ticketing system, email, or phone

and ensure timely resolution.

Escalate complex technical issues to higher-level support or vendors

when required.

System & Network Support:

Install, configure, and maintain operating systems, software

applications, and security updates.

Monitor and maintain local area networks (LAN), internet connectivity,

and Wi-Fi systems.

Assist in basic server maintenance, backups, and data recovery processes.

Ensure proper antivirus protection and system security measures are implemented.

User Account & Access Management:

Create, modify, and deactivate user accounts, email IDs, and system

access as per company policies.

Manage access rights to internal systems, applications, and shared resources.

IT Asset Management:

Maintain records of IT assets including hardware, software licenses,

and warranties.

Coordinate with vendors for procurement, repair, and replacement of IT

equipment.

Ensure proper documentation of asset allocation and returns.

Compliance & Documentation:

Ensure IT processes comply with company policies and data security standards.

Maintain accurate documentation of IT procedures, configurations, and

troubleshooting guides.

Assist during IT audits and ensure compliance with information

security requirements.

General IT Activities:

Support onboarding and offboarding activities by setting up and

revoking IT access.

Assist in implementing new IT tools, systems, or upgrades.

Provide basic training and guidance to employees on IT systems and

best practices.