Customer Support Executive

Job description

Job Title: Customer Support Executive

Location: Bangalore, Karnataka

Job Type: Full-time

Department: Customer Support

Company Overview:

[Insert Company Name] is a leading company in [Industry/Field] that prides itself on delivering exceptional products/services to its customers. We are looking for an enthusiastic and dedicated Customer Support Executive to join our growing team in Bangalore. If you’re a problem-solver with a passion for providing excellent customer service, we’d love to hear from you!

Job Responsibilities:

1. Handle inbound and outbound customer inquiries via phone, email, chat, and social media platforms.
2. Provide timely and accurate information to customers regarding products, services, orders, and technical issues.
3. Resolve customer complaints and issues by identifying the root cause and providing effective solutions.
4. Maintain customer records by updating information in the CRM system.
5. Process orders, forms, and applications accurately and efficiently.
6. Follow up with customers to ensure their issues have been resolved to their satisfaction.
7. Collaborate with internal teams (Sales, Technical Support, etc.) to address customer needs.
8. Ensure compliance with company policies, procedures, and standards of service.
9. Stay up to date with product knowledge and industry trends to effectively assist customers.
10. Escalate unresolved issues to the senior support team when necessary.
11. Provide feedback on recurring issues or potential improvements in customer service.

Skills & Qualifications:

1. Education: Bachelor's degree in any discipline (preferred).
2. Experience: 1-2 years of experience in customer support or similar roles, preferably in a fast-paced environment.
3. Technical Skills: Familiarity with CRM software (e.g., Zendesk, Salesforce), Microsoft Office Suite, and basic troubleshooting.
4. Excellent Communication: Strong verbal and written communication skills, with a customer-centric approach.
5. Problem-Solving Skills: Ability to think critically and address customer concerns efficiently.
6. Time Management: Ability to prioritize tasks and manage time effectively in a dynamic environment.
7. Empathy: Demonstrated ability to be patient, understanding, and empathetic toward customers.
8. Flexibility: Willingness to work in shifts, including weekends, as needed.

Why Join Us?

1. Competitive salary and benefits package.
2. Opportunity for career growth and advancement.
3. Work in a dynamic, supportive, and inclusive team environment.
4. Access to professional development opportunities and training.
5. Employee wellness programs and work-life balance.