Collection manager

Job description

• Reviewing the company debtor list.


• Contacting customers and informing them of their overdue bills.


• Advising customers on their payment options and suggesting methods of payments.


• Negotiating suitable payment plans.


• Maintaining customer payment records.


• Preparing customer financial statements for banks and the state credit department.


• Writing final notice warnings to customers when payments are not being made.


• Instituting legal action when customers fail to pay their debt.


• Responding to customer queries.


• Contacting lawyers and insurance agencies to facilitate payments.

Collections Officer Requirements:

• Bachelor’s degree in accounting, business management, or a similar field.


• Previous experience working as a Collections Officer.


• Excellent negotiating skills.


• Good written and verbal communication skills.


• Familiarity with state debt collection laws.