Customer Service Executive

Job description

We are seeking a highly skilled and customer-focused Customer Service Executive to join our team. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to work in a fast-paced environment.

Job Summary:

The Customer Service Executive is responsible for delivering exceptional service to customers by handling inquiries, resolving issues, and ensuring customer satisfaction. This role requires strong communication skills, problem-solving abilities, and a customer-first mindset.

Key Responsibilities:

1. Respond to customer queries via phone, email, chat, or social media in a timely and professional manner.
2. Provide accurate information about products.
3. Handle complaints and resolve issues efficiently to maintain customer trust.
4. Maintain detailed records of customer interactions in CRM systems.
5. Collaborate with internal teams to ensure smooth resolution of customer concerns.
6. Monitor and report on customer feedback to improve service quality.

Skills & Qualifications:

1. Bachelor’s degree or equivalent experience in customer service or related field.
2. Excellent verbal and written communication skills.
3. Strong problem-solving and conflict-resolution abilities.
4. Proficiency in MS Office and CRM software.
5. Ability to work under pressure and meet deadlines.
6. Positive attitude and strong interpersonal skills