Cluster Operations Manager

Job description

URGENT HIRING for Cluster Operations Managers

Email ID: rahulk.kanojia@white-force.in

Contact : 9300955707

Location- Bangalore

Experience: 8–10 years (minimum 4 years managing multi-site operations).

(6–8 years in retail/customer service operations may also be considered.)

Under minimal direction, she/he will be responsible for managing the overall OPERATIONS of the CENTRES assigned in the city. KLAY is looking for a hands-on Operations Manager to oversee service-delivery of preschool and daycare centres, ensuring strong operations, service consistency, and team capability. Centre Heads will report to this role.

Key Responsibilities:

Operations & Quality

• Oversee daily operations, readiness, and service quality across centres.

• Drive SOP and policy implementation, updates, and process change management.

• Conduct operational audits, close gaps, and ensure compliance.

• Improve productivity, efficiency, and resource utilisation through data-driven actions.

• Ensure smooth operational setup for new centre rollouts.

• Responsible for operational readiness of NEW centre roll-out.

Customer Experience

• Monitor and investigate all parent escalations (not first-level handler).

• Lead root-cause analysis and drive corrective and preventive actions.

• Improve NPS, CSAT, parent satisfaction, and child retention through operational fixes.

People & Training

• Manage and coach Centre Heads; strengthen operational capability at centres.

• Ensure regular operational and SOP training for centre teams.

• Support manpower planning, staff efficiency, and team retention.

Financial Management

• Own Cluster P&L, budgeting, and cost management.

• Optimise operating costs while maintaining quality and service standards.

Skills & Competencies

• Strong communication and people skills; customer-focused.

• Hands-on operator with strong problem-solving and attention to detail.

• Experience with SOPs, audits, metrics, and structured improvement (Six Sigma preferred).

• Proficient in MS Office; comfortable with data and reporting.

• High ownership, integrity, and teamwork.

Education

• Bachelor’s degree required; Master’s preferred.

• Early Childhood Education background is a plus.

Location: Bangalore

Interested candidates can call, mail or whatsapp over given email id or number-

Email ID: rahulk.kanojia@white-force.in

Contact : 9300955707