CRM Executive

Job description

Position : CRM Executive Experience : Experianced or Freshers both can apply Qualification : Any Graduate Salary : Good hike in current CTC Location :Gurgaon Sec 55 About Company : Anveya is building powerful brands that create a positive impact for the consumer, the industry and the planet. We're transparent, direct-to-consumer, online-first in our approach, and are focusing in the high-potential space of beauty & personal care. This is a time of hyper growth and expansion for the company. We are young, eager to experiment, to create and to disrupt. We are an ambitious startup, looking for people with high ownership and a bias for action who share our vision and will help us make a difference to the world. Role: CRM Executive Handling the queries of the customer in the chat or via call Handled customer complaints calmly and professionally providing positive solutions to uphold company reputation. Resolved customer complaints via call or by mail Responded to customer request for products, services, and company information. Answered customer telephone calls promptly to avoid on-hold wait times.Offered advice and assistance to customers paying attention to special needs or wants.