Fine9 Engineer

Job description

We are looking for an experienced IVR & Omni-Channel QA Engineer to test cloud-based voice and digital engagement platforms.

🔹 Key Requirements

1. 4–7 years of experience testing cloud-based IVR & omni-channel systems
2. Strong understanding of Five9 IVR architecture, call flows & voice technologies
3. Experience with chat, email, and non-voice channel testing
4. Hands-on exposure to API / web services testing
5. Ability to create test strategies, test plans, and defect reports
6. Experience working in Agile/Scrum environments using Jira
7. Knowledge of test automation tools like Selenium and Five9 Razor
8. Familiarity with CI/CD pipelines using GitLab and Jenkins

🔹 Nice to Have

1. Experience working with US stakeholders
2. Strong communication and collaboration skills

📩 Interested candidates can share cv on ayushi.chouhan@white-force.in