Inbound/Outbound Calls II Good Communication Perform script (with necessary adjustments) to ensure consistency of sales program Answer potential clients’ questions Inform customers about the company's products/services and offers Train other telemarketers when required Manage inbound/ outbound customer calls in a timely manner Get leads that develop into new customers Communicate any problems, concerns or questions to supervisory staff Refer customer complaints to supervisor for quality control Communicate respectfully and politely with potential customers at all times
