CRM Executive

Job description

We are seeking a skilled CRM Executive to manage customer communication across digital channels, including Push Notifications, WhatsApp, Email, SMS, and In-App messages.

The ideal candidate will have experience in CRM, retention marketing, or lifecycle marketing, and be able to execute customer communication campaigns across multiple channels.

The role focuses on improving customer engagement, retention, and conversions through timely and relevant communication.

The CRM Executive will work closely with internal teams to coordinate content, creatives, and approvals, and track campaign performance to share regular reports.

This is an exciting opportunity for a detail-oriented and analytical individual to join our team and contribute to the growth and success of our business.

The successful candidate will have a strong understanding of customer journeys and user segmentation, and be able to work with user data to target the right customers at the right time.

They will also have excellent written communication skills and be able to ensure accuracy of messages, links, and targeting before campaign launches.

The CRM Executive will be responsible for managing day-to-day CRM activities, including scheduling and publishing campaigns, and will work closely with internal teams to coordinate content, creatives, and approvals.

They will also be responsible for tracking campaign performance and sharing regular reports with the team.

The ideal candidate will have a strong analytical mindset and be able to work with numbers, reports, and dashboards to track campaign performance and identify areas for improvement.

They will also have excellent communication skills and be able to work closely with internal teams to coordinate content, creatives, and approvals.

The CRM Executive will be responsible for ensuring accuracy of messages, links, and targeting before campaign launches, and will work closely with internal teams to coordinate content, creatives, and approvals.

They will also be responsible for tracking campaign performance and sharing regular reports with the team.

The successful candidate will have a strong understanding of customer journeys and user segmentation, and be able to work with user data to target the right customers at the right time.

They will also have excellent written communication skills and be able to ensure accuracy of messages, links, and targeting before campaign launches.

The CRM Executive will be responsible for managing day-to-day CRM activities, including scheduling and publishing campaigns, and will work closely with internal teams to coordinate content, creatives, and approvals.

They will also be responsible for tracking campaign performance and sharing regular reports with the team.