Collection Telecaller

Job description

A Collection Telecaller initiates outbound calls to customers with overdue payments, negotiating repayment plans while ensuring compliance with legal regulations. Key responsibilities include meeting daily/monthly recovery targets, maintaining accurate, up-to-date call logs in CRM systems, and resolving payment disputes professionally.

Key Responsibilities

1. Outbound Calling: Contact customers regarding overdue loans, credit card payments, or outstanding dues.
2. Negotiation & Collection: Persuade customers to make payments, settle debts, and adhere to promised repayment schedules.
3. Data Management: Accurately update CRM systems with call outcomes, payment statuses, and follow-up actions.
4. Compliance: Adhere strictly to company policies and legal regulations regarding debt collection.
5. Customer Service: Address customer inquiries, concerns, and disputes professionally to resolve issues.
6. Target Achievement: Consistently meet or exceed daily, weekly, and monthly collection targets.

Required Skills and Qualifications

1. Communication: Excellent verbal communication skills in local languages/English to handle difficult conversations with empathy and firmness.
2. Negotiation: Strong persuasion and negotiation skills.
3. Resilience: Ability to handle rejection and objections professionally.
4. Technical Skills: Basic computer proficiency for data entry and CRM management.
5. Experience: Prior experience in tele-collections, tele-sales, or customer support is often preferred.

INTERESTED CANDIDATES CAN APPLY OR CONTACT:

ANUSHKA GUPTA

8770187707

anushka.gupta@white-force.in