GRE ( Guest Realtions Executive )

Job description

The Guest Relations & Experience Anchor is the central nervous system of Raaha, responsible for ensuring seamless guest journeys across wellness, café, and stay experiences. This role requires clarity, calmness, emotional intelligence, and extreme organisation.

The ideal candidate will be able to manage calendars, appointments, and sessions, while maintaining a calm and professional demeanor. They will be the single point of contact for guests, trainers, therapists, facilitators, admin, and operations, ensuring daily rhythm, clarity, and discipline in execution.

The Guest Relations & Experience Anchor will be responsible for managing all calendars, appointments, and sessions, ensuring seamless guest journeys across wellness, café, and stay experiences. They will act as the single point of contact for guests, trainers, therapists, facilitators, admin, and operations, maintaining daily rhythm, clarity, and discipline in execution.

The role requires strong organisational and calendar management skills, excellent verbal and written communication, proficiency in Microsoft Excel, familiarity with POS systems, comfort using CRM tools, ability to manage WhatsApp, calls, and digital platforms professionally, and multitasking without panic.

The Guest Relations & Experience Anchor will work closely with the operations team to ensure that all guest experiences are seamless and enjoyable. They will be responsible for managing front desk and first impression management, coordinating appointments and calendar management, managing stay confirmations and coordination, coordinating sessions, classes, and facilitator coordination, serving as the inquiry and communication anchor, tracking guest journeys and experiences, maintaining product, program, and offering knowledge, handling billing, records, and financial discipline, maintaining daily rhythm and reporting, and ensuring cleanliness, order, and energetic standard.

The ideal candidate will have 3–6 years of experience in a similar role, with a strong background in hospitality, wellness, event management, communication, organisation, time management, emotional intelligence, and calming presence.

Raaha offers a competitive salary and benefits package, including access to wellness experiences, special employee discounts, exposure to integrative and holistic wellness, growth in a high-performance environment, skill development, culture and work environment, and career pathway potential.