AMC Service Engineer

Job description

Key Responsibilities

AMC Execution & Maintenance

• Carry out preventive and corrective maintenance of MEP systems as per AMC scope

• Attend breakdown calls and ensure timely rectification within SLA

• Monitor performance of HVAC, electrical, plumbing, fire fighting, and ELV systems

• Ensure system uptime, reliability, and safety

Site & Client Coordination

• Act as site-level point of contact for AMC clients

• Coordinate daily service activities with technicians and supervisors

• Update clients on work status, breakdowns, and resolutions

• Escalate major technical or contractual issues to the AMC Manager

Documentation & Reporting

• Maintain service reports, checklists, and maintenance logs

• Ensure proper documentation for statutory compliance and audits

• Prepare daily / weekly / monthly service reports

• Track breakdown history and recurring issues

Safety & Compliance

• Ensure compliance with safety standards and company policies

• Follow statutory regulations and OEM guidelines

• Participate in safety drills and inspections

Support to AMC Management

• Assist in spares planning and inventory tracking

• Support AMC renewals, site surveys, and scope enhancements

• Provide technical input for improving service quality and efficiency

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Required Skills & Experience

• 3–7 years of experience in MEP maintenance or AMC service delivery

• Strong knowledge of HVAC systems (chillers, AHUs, VRF, split ACs), electrical systems, plumbing, fire & life safety, and basic ELV

• Experience handling breakdowns and preventive maintenance schedules

• Good communication and client-handling skills

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Preferred Qualifications

• Diploma or Degree in Mechanical / Electrical Engineering

• Experience in commercial buildings, hospitals, malls, IT parks, or industrial facilities