Collection Executive

Job description

Job Title: Personal Loan Collection Executive / Recovery Executive

Department: Collections & Recovery

Industry: NBFC/Fintech

Location: Delhi NCR

Employment Type: Full-Time

Experience: 1 to 5 Years

About the Company

Kaynet Financial Services Private Limited (Taplend) is an RBI-registered Non-Banking Financial Company (NBFC) engaged in digital lending and allied financial services. The Company operates through a technology-driven platform focusing on credit assessment, lending, collections, and portfolio management. Taplend is committed to maintaining high compliance standards, ethical recovery practices, and customer-centric financial solutions in line with RBI guidelines.

Job Summary

We are hiring Personal Loan EMI Collection Executives responsible for managing assigned overdue accounts, ensuring timely EMI recovery, generating repayment commitments, and maintaining accurate collection records. The candidate should be target-oriented, disciplined, and capable of handling customer interactions professionally while strictly adhering to RBI recovery norms and company policies.

Key Responsibilities

1. Handle assigned personal loan EMI overdue accounts and ensure timely collections.
2. Make outbound calls to customers for EMI reminders, overdue follow-ups, and repayment confirmations.
3. Generate and follow-up on PTP (Promise to Pay) commitments and ensure timely conversion.
4. Guide customers for digital repayment through UPI, payment links, auto-debit mandates, etc.
5. Handle bounced EMI cases and re-initiate follow-ups.
6. Update customer conversations, remarks, and payment status in CRM on a daily basis.
7. Coordinate with internal teams for dispute resolution and repayment-related queries.
8. Escalate high-risk, repeated defaulters, or sensitive cases to senior management.
9. Ensure strict compliance with RBI Fair Practices Code, recovery guidelines, and data privacy norms.

Educational Qualification

1. Minimum: 12th Pass / Higher Secondary
2. Preferred: Graduate (Any Stream)
3. Finance, Banking, or Business background will be an added advantage.

Required Skills & Competencies

1. Strong communication skills (Hindi mandatory; additional local language preferred).
2. Good negotiation and convincing ability.
3. Customer handling and objection management skills.
4. Ability to work under pressure and achieve daily/monthly targets.
5. Basic knowledge of CRM systems and Excel/Google Sheets.
6. Target-driven and disciplined work ethic.
7. Understanding of ethical recovery practices.

Preferred Experience

1. Experience in Personal Loan / NBFC / Bank / Fintech Collections.
2. Knowledge of bucket handling (1–30, 31–60, 61–90, 90+ DPD).
3. Experience in soft collection, early bucket recovery, and repayment counselling preferred.

Key Performance Indicators (KPIs)

1. EMI Collection Target Achievement (%)
2. PTP Conversion Rate
3. Calling Productivity & Connect Ratio
4. Resolution & Recovery Rate
5. Reduction in Overdue Portfolio
6. Compliance Adherence Score
7. Customer Satisfaction / Complaint Ratio

Compensation & Benefits

1. Fixed Salary + Performance-Based Incentives
2. Growth opportunity within the collections & recovery domain
3. Performance-linked career progression

Compliance & Conduct Note

All candidates must strictly adhere to RBI recovery guidelines, Fair Practices Code, and internal compliance policies. Any unethical recovery behavior, harassment, or violation of customer privacy will attract strict disciplinary action, including termination.