Team leader

Job description

We are looking for a Team Leader to manage last-mile delivery operations and lead a team of

delivery executives. The role involves ensuring timely deliveries, monitoring performance, and

maintaining high customer satisfaction.

Key Responsibilities:

1. Manage daily last-mile delivery operations.Ensure orders are delivered on time as per SLA.

2. Supervise and guide delivery executives.

3. Monitor rider attendance, productivity, and performance.

4. Handle on-ground escalations and resolve operational issues.

5. Track key metrics like on-time delivery and order fulfillment.

6. Coordinate with warehouse/dark store teams for smooth dispatch.

Requirements:

1. 1–4 years of experience in logistics, e-commerce, or quick commerce.

2. Experience in managing field teams is preferred.

3. Good communication and problem-solving skill

4. Basic knowledge of Excel and operational reports.