Job description

Fulfill the customer needs with speed & agility

• Ensuring high levels of engagement for effective pre & post customer service.


• Responsible for login through i360 app, field investigation, initiating legal & technical, docket filling and LAN generation


• Effective use of digital apps like i360, go Direct, ileadsquare, dista app and all other upcoming digital portals/mediums for smooth processing of files


• Meets the customer needs with agility and speed by ensuring smooth process from onboarding to disbursement


• Responsible for flawless login to reduce rework and ensure FTR


• Keep updated on product applications, technical services, market conditions, competitive activities, advertising and promotional trends through the reading of pertinent literature and consulting with marketing and technical service areas

Portfolio Management

Drive lend to collect through proactive and effective portfolio monitoring

• Complete control of NPA and Collections / overdue cases sourced and their overall reduction to minimal.


• Maintenance of portfolio health by ensuring lend to collect culture is followed up to the last mile

• Liaisons with legal, technical, collection, FI and RCU vendors


• Strong focus on post onboarding services, customer retention and audit management


• Ensures adherence to credit compliance and risk frameworks

Governance Measures

• Ensures legal and technical norms are met as per guidelines and are adhered to as per collateral policy of the region


• Overall portfolio health


• NPS score for the branch


• Management of local notices

Key competencies

Technical competencies

• Understanding of mortgage related products and credit policies


• Regulatory, legal and compliance Knowledge relating to the mortgage industry


• Thorough understanding of market landscape and competitors in the region


• Expertise in understanding the business numbers, able to understand the concept of VNB and SPLB points

Behavioral competencies

• Selling and negotiation skills


• Ability to plan and prioritize


• Excellent relationship management skills


• Ability to collaborate with Solution oriented mindset


• Good articulation and communication skills

Role Specifications

Years of experience: 1 years +

Education Qualification: Graduation

Languages known (if required):

Location:

Preferred Industry exposure: Mortgage experience required for branches with less than 75% of employees having experience in mortgage industry. For rest experience into BFSI sales like business loans, insurance, commercial vehicle loans, etc. can be looked at

Team management experience required (Yes/No): No

Reporting to: Territory Business Manager

Direct reportees: NA

For Internal Use only

Age (internal use only): up to 32 years

Compensation (internal use only):]

Reporting Manager Name:

Reporting Manager Designation: Territory Business Manager

Industry preferred: Mortgage

Main Group:

Department:

Minimum territory disbursement in crores:

Minimum logins of the territory:

Competitor firms to be targeted for hiring: