Area Operations Manager

Job description

What you’ll be doing:
• Managing, training, and providing overall guidance to the sales team of an assigned stores.
• Monitoring the performance of the sales team and motivating members to meet or exceed
sales
• targets.
• Collecting customer feedback and providing updates to senior management.
• Developing and sustaining long-term relationships with customers.
• Sustaining/growing sales revenue by setting/monitoring sales fundamentals monthly,
quarterly &
• yearly
• Ensuring to manage rostering-leave attendance of employees who report to you
• Coordinating with other departments to improve customer service in every respective area.
• To guide team for expiry, non-moving and narcotic products and their processes
• Taking care of look and hygiene of respective stores
• Guiding team for selling OTC products and monthly offers
• Helping in taking people on board
What are the skills that you’ll need to succeed in this role:
Technical Skills (KPI will be based on these) Behavioral Skills (KPI will be based on these)
• Problem Solving Skills
• Market Knowledge
• Team Building Skills
• Excel Skills
• Sales Skills
• Customer Service Skills
• Leadership Skills
• Accountability
• Flexible Thinking
• Result Orientation
• Teamwork
• Commitment to Learning
• Attention to Detail
• Professionalism (Attendance/Punctuality)
• Strong Analytical and Problem-Solving Skills