Facilitate installation and commissioning of hardware & peripherals deployed at all thedesignated offices in district level To diagnose and troubleshoot software and hardware problems and help users to installapplications and programs Providing IT Application & support for Web / Mobile Applications to various users /stakeholder departments, such as Police, Transport, Highways, Health, etc. at district level Preparation of the Status Report and Issue Tracker for submission to the state levelcoordinator Co-ordination with the Hardware Vendors / Annual Maintenance Contract (AMC) Providersfor any hardware related issues & escalate to State Level Coordinator Submission of weekly report to State Technical Support Engineer / Coordinator on progressof iRAD Project or any officer designated for implementation of the iRAD Project by the Stateat district level Regular review of all the services delivered under iRAD Project and help in resolution ofoperational issues, if any, at district level Be the first point of escalations for any failure in the performance of the service Escalating to any officer designated for implementation of the iRAD Project by the State atdistrict level for cases for which services have been delayed Ensuring the technical infrastructure is working round the clock at district level Co-ordination with Helpdesk Team for resolution of any technical failure Visiting Stakeholder departments and giving hands on training to the officials within thedistrict.