Front Desk

Receptionist Duties And Responsibilities

Depending on the size and style of the organisation, a receptionist’s specific responsibilities may vary, but their primary responsibility is to represent and speak for the business, ensuring that clients, customers, and workers are treated with dignity and professionalism.

The essential duties and responsibilities of a receptionist are as follows:

• Extend a friendly and welcoming greeting to visitors and maintain a clean and tidy reception area


• Answer incoming telephone calls, emails, and messages and reply to or redirect them


• Set up meetings and update calendars


• Take delivery of mail and sort and distribute them


• Make travel and lodging arrangements and create vouchers


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  • Interpersonal and Communication Abilities: Receptionists need to have excellent verbal and written interpersonal and communication skills
  
  
  • Technical Competence: Receptionists should be capable of using common office tools like photocopiers and fax machines and Microsoft Office, including Word, Excel, and Outlook
  
  
  • Professionalism: In a fast-paced atmosphere, receptionists must maintain a professional attitude and handle sensitive information discreetly
  
  
  • Customer service: Receptionists must be enthusiastic about offering the best customer service and capable of handling client inquiries and grievances politely and professionally
  
  
  • Dependability: Since receptionists are responsible for maintaining the front desk and representing the company, they must be reliable and punctual