Customer Delight Cell (CDC) Agent

Job description

Customer Delight Cell (CDC) Agent
About Us:
Supertails.com is a first-of-its-kind platform that supports the ever-increasing pet parent
community by providing trustworthy veterinary care and a one-stop solution for pet food and
supplies.
Supertails.com is differentiated by its unique proposition of being a fully digital telehealth
consultation servicemade available through a teamof highly experienced in-house veterinarians.
With doorstep delivery services available across the country, the brand aims to bring pet parents
closer to the largest assortment of pet supplies fromIndia and across the globe.
What you will do:
● Answer calls professionally to provide information about pet products and
services or obtain details of complaints.
● Keep records of customer interactions and transactions.
● Follow up to ensure that appropriate actions were taken on customers' requests.
● Refer unresolved customer grievances or special requests to the designation
department for further investigations.
What we offer:
● Competitive salaries
● A well-planned insurance cover for you and your family
● A teamof smart, empathetic, and ambitious people who genuinely want tomake
a difference in the pet care space
● A culture of ownership andmutual care so you don't just learn, but also thrive.
What are we looking for:
We're on the lookout for a Customer Delight Cell Agent with:
● Two years of relevant experience in a customer-facing role (Voice and Non-voice process)
● Excellent communications skills and can speak English fluently
● Has good interpersonal skills and the ability to handle pressure
● Current or previously have been a pet parent
● Prefer candidates who have previous experience in e-commerce
Eligibility: Any bachelor's ormaster's graduate degree
Location: Bangalore, Indira Nagar
Media links:
● ·https://yourstory.com/2021/06/ex-licious-digital-pet-care-supertails-saama-dee
pika-padukone/amp
● https://economictimes.indiatimes.com/magazines/panache/deepika-padukone-i
nvests-2-6-mn-in-pet-care-platform-supertails/articleshow/84009796.cms
● https://www.livemint.com/news/india/deepika-padukone-others-invest-2-6-mn-i
n-pet-care-platform-supertails-11625074741111.html