Customer Delight Cell (CDC) AgentAbout Us:Supertails.com is a first-of-its-kind platform that supports the ever-increasing pet parentcommunity by providing trustworthy veterinary care and a one-stop solution for pet food andsupplies.Supertails.com is differentiated by its unique proposition of being a fully digital telehealthconsultation servicemade available through a teamof highly experienced in-house veterinarians.With doorstep delivery services available across the country, the brand aims to bring pet parentscloser to the largest assortment of pet supplies fromIndia and across the globe.What you will do:● Answer calls professionally to provide information about pet products andservices or obtain details of complaints.● Keep records of customer interactions and transactions.● Follow up to ensure that appropriate actions were taken on customers' requests.● Refer unresolved customer grievances or special requests to the designationdepartment for further investigations.What we offer:● Competitive salaries● A well-planned insurance cover for you and your family● A teamof smart, empathetic, and ambitious people who genuinely want tomakea difference in the pet care space● A culture of ownership andmutual care so you don't just learn, but also thrive.What are we looking for:We're on the lookout for a Customer Delight Cell Agent with:● Two years of relevant experience in a customer-facing role (Voice and Non-voice process)● Excellent communications skills and can speak English fluently● Has good interpersonal skills and the ability to handle pressure● Current or previously have been a pet parent● Prefer candidates who have previous experience in e-commerceEligibility: Any bachelor's ormaster's graduate degreeLocation: Bangalore, Indira NagarMedia links:● ·https://yourstory.com/2021/06/ex-licious-digital-pet-care-supertails-saama-deepika-padukone/amp● https://economictimes.indiatimes.com/magazines/panache/deepika-padukone-invests-2-6-mn-in-pet-care-platform-supertails/articleshow/84009796.cms● https://www.livemint.com/news/india/deepika-padukone-others-invest-2-6-mn-in-pet-care-platform-supertails-11625074741111.html
