Customer focusSales Associate is expected to greet and welcome all walk-in customers and guide them toward the clinic, promoting the free eye check-upHe/she will be involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customersHe/she must possess a basic understanding of the POS system to ensure that the transactions are processed effectivelyHe/she must be dedicated to customer satisfaction and must go beyond his means to resolve any concerns that the customer has Product recommendationWith the information received from the Optometrist and the customer, he/she will present the customer with an optimal selection of products. This opportunity may be used to strike a conversation and convert it into salesHe/she is expected to understand the unstated needs of the customer, ask relevant questions, and pick the right time to pitch the recommended solutions Achieving sales targets & SOP adherenceSales Associate is expected to achieve the assigned target for sales, eye-test conversion, and returns. He/she must follow all assigned SOPs diligentlyPost making the sale, he/she is responsible for coordinating with the customer for product pick-up, after receiving due communication from the warehouse. He/she will verify the accuracy of the lenses fitted before handing over the product to the customer. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage Store upkeep & maintenanceHe/she is expected to maintain Lenskart standards of hygiene in the store with respect to the overall display, frames, instruments, and other store equipment by cleaning them regularlyHe/she must ensure the security of all Lenskart equipment and ensure there is no shortage of stock units or damage in the storePersonal attributes & competencies FOR MORE DETAILS CONTACT: SIMRAN DSOUZA 9303440707 simran.dsouza@white-force.in
