Company profile Fast Growing NBFC company dealing in personal loans and Gold Savings product .Good opportunity for fast career growth and High salary Send CV david.whiteforce1@gmail.com Contact - 8454995853 Location - Bengaluru We need an Assistant Manager who can take charge of our customer service department and foster positive relationships with our advisors in the respective department. Roles and Responsibility The AM will assist in completing the duties of the customer service manager when the superior is not around. While ensuring that every task is done correctly and effectively and making sure that all aspects of customer service are established well. Sometimes, AM may need to assist the representatives with their process when required. AM is also responsible for helping in the development and execution of training programs for customer service representatives. Their goal is to increase customer satisfaction by providing the best customer service possible. Assistantmanager must be a good leader and have the initiative and know-how to handle people with different Assistantmanager will be responsible for handling 3 different teams and their respective Team Leads Assistantmanager must also have outstanding skills in analysis Assistantmanager should have knowledge of KPI and TNI report Proficiencywith Microsoft Office suite and Google Docs Preparingand presenting employee reviews Organizingemployee schedule Takingdisciplinary action when necessary Ensuringa consistent standard of customer service Motivatingemployees and ensuring a focus on the GOAL Assistantmanager should have excellent oral and written communication Create and implementan effective customer loyalty program
