Collection Manager

Job description

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Company :- Ambit Finvest

 Position :- Collection Manager

Location :- Andheri-Kurla road, Mumbai

 Job Overview: As a Collection Manager at Ambit Finvest, you will be responsible for overseeing the end-to-end collection process, implementing effective strategies to recover outstanding payments, and ensuring compliance with regulatory requirements. You will lead a team of collection agents, monitor their performance, and collaborate with other departments to optimize the collection process.

 Key Responsibilities:

  Team Leadership:

Lead and manage a team of collection agents.

Provide guidance, training, and support to enhance team performance.

Foster a positive and motivated work environment.

 Strategy Development:

Develop and implement effective collection strategies to achieve targets.

Analyze data to identify trends and areas for improvement.

Regularly review and update collection policies and procedures.

 Performance Monitoring:

Monitor and evaluate the performance of the collection team.

Implement key performance indicators (KPIs) to measure individual and team achievements.

Take corrective actions to address performance issues.

 Customer Relations:

Work with customers to establish repayment plans and resolve issues.

Handle escalated customer inquiries and complaints.

Maintain a customer-centric approach while ensuring the company's interests are protected.

 Compliance:

Ensure compliance with legal and regulatory requirements.

Stay updated on industry best practices and changes in collection laws.

 Reporting:

Prepare regular reports on collection activities, team performance, and key metrics.

Present findings and recommendations to senior management.

 
Qualifications and Skills :            

 Proven experience in collections management.

Strong leadership and team management skills.

Excellent communication and negotiation skills.

Analytical mindset with the ability to interpret data and trends.

Knowledge of relevant laws and regulations governing collections.