Assistant Manager- Customer Delight Team

Job description

URGENT HIRING for Assistant Manager – Customer Delight Team

Email ID: rahulk.kanojia@white-force.in    

Contact : 9300955707

Experience 2+ years as Assistant Manager in the customer service domain

Salary range upto 4.5lpa

Roles & Responsibilities:

• Assistant manager must be a good leader and have the initiative and know-how to handle people with different personalities.

• Assistant manager will be responsible for handling 3 different teams and their respective Team Leads


• Assistant manager must also have outstanding skills in analysis


• Assistant manager should have knowledge of KPI and TNI report


• Proficiency with Microsoft Office suite and Google Docs


• Preparing and presenting employee reviews


• Organizing employee schedule


• Taking disciplinary action when necessary


• Ensuring a consistent standard of customer service


• Motivating employees and ensuring a focus on the GOAL


• Assistant manager should have excellent oral and written communication skills.


• Create and implement an effective customer loyalty program

Requirement

The applicant must have 2 years of experience as an AM in the customer service domain and need to have excellent communication and organizational skills. Well-experienced customer service representatives are highly considered for this position.

Skill Set

• Written and verbal communication


• Customer service


• Interpersonal skills


• Document management


• Microsoft Office skills


• Job-specific software


• Time management


• Problem-solving

Education: Graduate degree - Any Specialization

Location: Bengaluru

Interested candidates can apply along with their resume on the below mentioned email ID or whatsapp number

Email ID: rahulk.kanojia@white-force.in  

Contact : 9300955707