Customer Support ExecutiveAs a Customer Support Executive, your primary responsibility will be to provide exceptional customer service andsupport to customers. You will play a crucial role in ensuring a positive experience and satisfaction for allcustomers.Roles & Responsibilities:1) Strong written and verbal communication skills.2) Handle incoming customer inquiries through various channels, such as phone calls, emails, Social Media andTicketing tools.3) Address and resolve complaints and issues in a timely and efficient manner, ensuring customer satisfaction andretention.4) Ability to test new processes and make quick decisions in a fast-paced environment.5) Identify and escalate complex or unresolved cases to the appropriate department or senior manager.6) Identify opportunities for process improvements and contribute to the development of customer servicestrategies.Qualifications & Requirements: Any Graduate. Experience as 2+ years in Customer Support. Excellent Verbal, written communication skills. Should have knowledge of social media & MS Office.Location - Bangalore
