CRM Platform Manager

Job description

Job Brief 

We are currently looking to hire an enthusiastic & driven CRM Manager to join our team and implement improvements to the CRM processes, propose methods to acquire & retain customers and participate in growth campaigns. 

Responsibilities 

• Analyzing data to inform business development and campaigns 


• Driving CRM initiatives and overseeing execution of campaigns 


• Acting as a liaison between the IT and CRM team to identify consumer segments to be targeted for campaigns 


• Partnering with different stakeholders to keep them informed about upcoming data management initiatives 


• Maintaining and improving data management processes and accuracy 


• Working with IT to manage CRM system and data warehousing 

Qualifications 

• A bachelor’s degree or higher in marketing, computer science or related field 


• Minimum experience of 3 years in creating systems and processes for customer lifecycle management and customer success 


• Can work in a fast-paced environment and deliver results on tight deadlines 

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