Retail sales associates

Job description

Urgent requirement for retails sales associates .

 Sales Associate

Customer focus

Sales Associate is expected to greet and welcome all walk-in customers and guide them toward
the clinic, promoting the free eye check-up

He/she will be involved in stocktakes, maintaining sales floor standards, and other day-to-day
tasks to deliver the best shopping experience to the customers

He/she must possess a basic understanding of the POS system to ensure that the transactions are
processed effectively

He/she must be dedicated to customer satisfaction and must go beyond his means to resolve any
concerns that the customer has

Productrecommendation

With the information received from the Optometrist and the customer, he/she will present the
customer with an optimal selection of products. This opportunity may be used to strike a
conversation and convert it into sales

He/she is expected to understand the unstated needs of the customer, ask relevant questions,
and pick the right time to pitch the recommended solutions

Achieving sales
targets & SOP
adherence

Sales Associate is expected to achieve the assigned target for sales, eye-test conversion, and
returns. He/she must follow all assigned SOPs diligently
Post making the sale, he/she is responsible for coordinating with the customer for product pickup, after receiving due communication from the warehouse. He/she will verify the accuracy of
the lenses fitted before handing over the product to the customer. In case of returns, he/she is
expected to understand the reason and try to resolve the same to control the return percentage
Store upkeep &
maintenance
He/she is expected to maintain Lenskart standards of hygiene in the store with respect to the
overall display, frames, instruments, and other store equipment by cleaning them regularly
He/she must ensure the security of all Lenskart equipment and ensure there is no shortage of
stock units or damage in the store

Contact -Shristi =6261912707 .