Area Operations Head

Job description

Key responsibilities:

• Ensure timely log-in of all files as per defined check list and publish the tracker for the state


• Follow up and curing of log-in deviations with sales team


• Ensure regular tracking of IMD payments and MIS Maintenance and highlight the gap areas


• Ensure all IMD payments are deposited on the very same day or max by next working day


• Ensure all payments are recorded in the cash book or related register


• Timely initiation and report from vendors for all FIs for all customers


• Timely disbursement for all cases across all branches for the state


• Monitoring of all discrepancies highlighted at the time of disbursement for further resolution and avoid repetition of those errors.


• Ensure error free disbursement and no error in system data entry


• Ensure all OTC/PDDs are taken and captured as per approval matrix


• Ensure all physical files, OTC/PDD, Sanction letter, Tranche documents and property papers are dispatched as per defined timelines


• Ensure all customer service request are entered and tracked thru TMS system


• All customer request/complaint are actioned within defined timelines


• Ensure timely vetting of all property papers as per defined timelines


• Ensured control on all courier and other related cost


• Ensure team is updated on the newly rolled out policy and processes


• Regular training to HUB operations


• Ensuring discipline in team with respect to their attendance and leave


• Providing necessary support to the business team within policy/processes as and when required


• Ensure team is motivated all the time and talent is retained


• Ensure team is productive all the time


• Maintaining good and strong inter-personal relationship with all stakeholders


• Ensure all the required register like FRFC, customer service etc. is maintained and updated all the time


• Timely closure of all the open items including internal/external audit queries


• Ensure disbursement cheque handover post completion of all OTCs