Customer Care Associate

Job description

• 
  
  Manage large amounts of incoming phone calls
  
  


• 
  
  Generate sales leads
  
  


• 
  
  Identify and assess customers’ needs to achieve satisfaction
  
  


• 
  
  Build sustainable relationships and trust with customer accounts through open and interactive communication
  
  


• 
  
  Provide accurate, valid and complete information by using the right methods/tools
  
  


• 
  
  Meet personal/customer service team sales targets and call handling quotas
  
  


• 
  
  Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  
  


• 
  
  Keep records of customer interactions, process customer accounts and file documents
  
  


• 
  
  Follow communication procedures, guidelines and policies
  
  


• 
  
  Take the extra mile to engage customers